MSPFlux automates ticket triage, SLA monitoring, endpoint health checks, client communication, billing, and NOC operations so your MSP can scale without scaling headcount.
Start Your Free TrialMSPFlux triages incoming tickets so your techs focus on real problems, not sorting emails.
Incoming tickets have been classified and routed:
1 ticket auto-resolved. 2 tickets routed to specialists. 1 ticket flagged for SLA watch.
Incoming tickets are automatically classified by priority, category, and client SLA tier. Critical issues get routed to senior techs instantly.
Real-time SLA tracking across every client contract. Get alerts before breaches happen, not after. Automatic escalation when thresholds are near.
Continuous monitoring of servers, workstations, and network devices. AI detects anomalies and creates proactive tickets before users notice problems.
Automated status updates, outage notifications, and maintenance windows. Clients stay informed without your techs writing emails all day.
Auto-generate invoices from time entries, managed endpoints, and contract terms. Sync with QuickBooks, Xero, or ConnectWise for seamless AR.
A unified operations dashboard with real-time metrics, client health scores, tech utilization, and SLA compliance trends across your entire book of business.
| Task | Before | With MSPFlux |
|---|---|---|
| Triage incoming tickets | Dispatcher reads every ticket, guesses priority | AI classifies, prioritizes, and routes in seconds |
| Monitor SLAs | Spreadsheets updated weekly, breaches discovered late | Real-time tracking with proactive breach alerts |
| Endpoint health checks | Reactive — fix it when the client calls | Proactive AI monitoring catches issues before users do |
| Client communication | Techs write individual emails between fixes | Automated status updates and outage notifications |
| Generate invoices | Manual time entry reconciliation every month | Auto-generated from contracts and tracked time |
| NOC reporting | Monthly PowerPoint decks built by hand | Live dashboards with exportable client reports |
| After-hours coverage | On-call tech handles everything, burns out | AI handles L1 triage, only escalates real emergencies |