MSPFlux replaces the manual triage, scattered spreadsheets, and reactive firefighting that consume your team's time. Here is everything it does.
MSPFlux reads every incoming ticket — whether from email, portal, phone, or RMM alert — and instantly classifies it by priority level, category, affected client, and SLA tier. Critical issues are routed to your senior techs immediately while routine requests like password resets can be auto-resolved without human intervention.
The AI learns from your team's historical routing decisions, getting smarter over time. It understands context: a "slow computer" ticket from a law firm partner gets treated differently than the same request from an intern.
Tickets from email, client portal, phone transcription, and RMM alerts all flow into one unified queue with consistent classification.
P1 Critical, P2 High, P3 Normal, P4 Low — assigned automatically based on issue type, affected users, client SLA tier, and business impact.
Tickets route to the right tech based on skill set, current workload, availability, and client familiarity. No dispatcher bottleneck.
Common L1 requests — password resets, VPN instructions, printer troubleshooting — can be resolved automatically with guided self-service workflows.
MSPFlux tracks every active SLA across every client contract in real time. Each ticket is mapped to its applicable SLA terms — response time, resolution time, uptime guarantees — and monitored continuously. When a ticket is approaching its SLA threshold, MSPFlux escalates automatically.
Monthly SLA compliance reports are generated automatically for each client, showing response times, resolution rates, and uptime metrics against contractual targets. No more building these reports by hand.
Define unique SLA terms for each client: response times, resolution windows, uptime guarantees, and business hours vs. 24/7 coverage.
Get warned at 50%, 75%, and 90% of SLA time elapsed. Automatic escalation to team leads when thresholds approach. Never be surprised.
Auto-generated monthly SLA reports per client with charts showing response time trends, resolution rates, and uptime percentages.
SLA priority is weighted by business impact: a server outage affecting 50 users ranks higher than a single workstation issue, even for the same client.
MSPFlux integrates with your RMM tools to continuously monitor endpoint health across your entire managed fleet. CPU spikes, disk space warnings, failed backups, expired certificates, and patch compliance gaps are detected automatically. When anomalies are found, MSPFlux creates proactive tickets and can execute automated remediation scripts.
The AI correlates alerts across endpoints to identify patterns: if five workstations at the same client site show elevated memory usage, it flags a potential network-wide issue rather than creating five separate tickets.
Connects with ConnectWise Automate, Datto RMM, NinjaRMM, and other major platforms. Pulls health data in real time without duplicate agents.
AI baselines normal behavior per endpoint and flags deviations: unusual CPU patterns, sudden disk consumption, failed login spikes, and more.
Pre-approved scripts run automatically for known issues: clear temp files, restart services, apply pending patches. No tech intervention needed.
See the health of every managed endpoint at a glance. Filter by client, site, device type, or health score. Drill into any device for full history.
MSPFlux sends automated, professional status updates at every stage of ticket resolution. When a ticket is opened, assigned, escalated, or resolved, the client gets a clear update — without a tech stopping to write an email. For outages and maintenance windows, MSPFlux sends proactive notifications to all affected contacts.
Clients get a branded portal where they can view ticket status, endpoint health, SLA compliance, and upcoming maintenance. Fewer "what is the status?" calls means more time for your team to do actual work.
Automatic email updates when tickets are created, assigned, escalated, and resolved. Clients always know what is happening without calling.
When an outage is detected, MSPFlux notifies all affected client contacts immediately with scope, estimated impact, and expected resolution time.
Schedule maintenance notifications in advance. Clients get reminders at 7 days, 1 day, and 1 hour before planned work begins.
A branded self-service portal where clients view tickets, endpoint health, SLA reports, and invoices. Reduces inbound calls by up to 40%.
MSPFlux auto-generates invoices based on your contract terms — per-device, per-user, flat-fee, or hourly. Managed endpoint counts are tracked automatically, and time entries from your PSA flow directly into invoice line items. Invoices are sent on schedule with payment links, and overdue accounts get polite automated reminders.
Track accounts receivable across your entire book of business from a single dashboard. Identify slow-paying clients, forecast monthly recurring revenue, and spot contracts approaching renewal.
Invoices generated automatically from contract terms: per-device, per-user, flat monthly fee, or time-and-materials with PSA integration.
Managed endpoint counts update automatically from your RMM. When a client adds 10 workstations, billing adjusts next cycle — no manual reconciliation.
Overdue invoices trigger polite automated reminders at 15, 30, and 45 days. Escalating tone keeps it professional while protecting your cash flow.
Syncs with QuickBooks, Xero, and ConnectWise Manage. Invoices, payments, and credits flow automatically — no double entry required.
MSPFlux gives you a real-time operations dashboard showing ticket queues, SLA status, endpoint health, tech utilization, and client health scores — all on one screen. Drill into any metric for details. The NOC view is designed for wall-mounted displays in your operations center, with color-coded status indicators visible from across the room.
Automated weekly and monthly reports go to your leadership team and clients. Each client gets a branded report showing the value your MSP delivers: tickets resolved, uptime maintained, threats blocked, and SLAs met.
A wall-display-ready dashboard with live ticket queues, SLA countdowns, endpoint alerts, and tech availability. Color-coded for at-a-glance status.
Each client gets a composite health score based on endpoint status, ticket volume trends, SLA compliance, and satisfaction indicators. Spot at-risk clients early.
See how your team's time is distributed across clients, ticket categories, and priority levels. Identify capacity gaps before they become bottlenecks.
Branded monthly reports sent to each client automatically: tickets resolved, uptime delivered, security events handled, and SLA compliance achieved.
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